Trainer Profile:

Colin Shaw is the Founding Partner of Beyond Philosophy™, the world’s leading experts on the Customer Experience, who provide consultancy, training, and conference speaking services from their offices in the United Kingdom and United States.  It boasts a number of the world’s largest organizations as clients including Microsoft, T-Mobile, Dell Computers, and HER Majesty’s Cabinet Office, to name just a few.
Prior to founding Beyond Philosophy™, Colin spent over twenty years in blue chip organizations, culminating in his appointment as Global VP, Customer Experience, for one of the world’s largest companies. Colin knows what makes business tick. He understands the trials and tribulations of running operational units, including the pitfalls and the pleasures, the politics and the policies.

Colin is author of the best-selling book Building Great Customer Experiences. Owing to his expertise, he has appeared on CNN and BBC TV and Radio. He conducts phone-ins and has been featured in The Times.  The Independent, and many other publications. He is a sought-after and accomplished speaker, delivering key-note speeches around the globe, and is a member of both the International Federation for Professional Speakers and the UK Professional Speakers Association.