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Event Information:
KEY PERFORMANCE INDICATORS (KPI) FOR PEAK PERFORMANCE
The performance of organizations is among the top agendas in any management, and quite rightly so. Many organizations however are measuring the “wrong square peg in a round hole”, as demonstrated by them being like busy bees without collecting any honey. Since you cannot hope to manage what you cannot measure properly, it is no wonder many are not performing up to expectations. You may end up praising the bad and reprimanding the good.
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Programme Objectives :
The participants will be able to:
- Define KPI and its relevance to the participants’ areas of responsibility
- Set expectations and work together to improve performance
- Assess and review performance strengths and weaknesses
- Enhance awareness of obstacles to success and take actions to overcome them
- Contribute to organizational objectives
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Outline :
- Introduction to Performance Measurement and KPI
- The reasons for setting KPI
- Right & wrong types of KPI
- Parkinson Principle
- The role of Goal Setting
- How to set the correct KPI?
- Empowerment and ownership
- System concept & Review system
- Continuous improvement and raising the bar
- Soft skills and cultural requirements for successful implementation of KPI
- Motivation and reward system
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Targeted Audience
Supervisors, executives, managers, senior management and anyone who needs to handle their areas well. |
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Trainer/Speaker Profile:
Mr. Andrew Cheah started his consulting and training experience in 1991 as a management consultant attached with a US based consultancy firm.He has extensive consulting experience in Indonesia, Thailand and Malaysia, specialising in the areas of productivity improvement, cost savings, behavioral change survey and training. His clients came from such diverse industries as Electronics & Electrical, Steel Mill, Food Processing, Garment & Knitting, Furniture, Fertiliser, and Yarn/Thread.
Mr. Cheah is an active contributor to the industry. He has been invited to speak in events such as International Conference on Best Practices which was graced by senior officials from the Ministry of International Trade and Industry (MITI), sharing the stage with Professor Michael Gregory of the University of Cambridge, Mr Dieter Heyl (Vice President of DaimlerChrysler Malaysia), and Dr Marcus Chao, President of Lean China Enterprise Inc.
Mr. Cheah has an MBA degree qualification with the University of Portsmouth, UK. His experience in international consultancy has also earned him a membership with the Association of Productivity Specialist (New York), in addition to being a qualified ISO 9000 assessor (QMI/SIRIM). Mr. Cheah speaks fluent English, Mandarin, and Bahasa.
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Details:
| Date : |
25th July 2008, (Friday)
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| Time : |
9am - 5pm |
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| Fee : |
SMa Member S$ 340 / Non-SMa Member S$ 400
* Fees quoted are subjected to GST at the prevailing rate
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| Venue : |
SMa City Campus, 410 North Bridge Road, Singapore 188726
*Subject to change |
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| Seating Capacity : |
Max 20 pax |
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| Closing Date of Registration : |
16th July 2008 |
Contact Details:
Singapore Manufacturers’ Federation
Contact : Ms Perryn Khoo
Tel.: (65) 6826 3055
Email: perrynkhoo@smafederation.org.sg or enquiries@seminars.com.sg
Website: http://www.smafederation.org.sg |
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