Event Information:
CUSTOMER SERVICE ASSESSMENT
The success of an organization boils down to only one aspect; the satisfaction of its customers. However customers are becoming increasingly sophisticated, and this has been the downfall of many a “successful” company. The standards of service rendered by an organization need to be constantly reviewed even as its customers’ needs evolved. Fulfilling customers’ requirements and focusing on Total Customer Satisfaction is the only way to retain business’ success and unify the whole supply chain.
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