Program Outline:

Workshop Outline

1. The importance of people skills in the corporate world
2. Understanding people through their behavioural types
3. Build instant rapport – finding commonality and building relationships
4. 8 strategies for effective communication
5. The secrets of a people magnet – Emotional Quotient
6. Handling difficult people and managing conflict situations
   

Programme Outline

• People skills in the corporate world
• Recognise the importance of people skills in the shaping of success in business environment
• Understanding people through their behavioural types
• Basics in DiSC profiling
• Self assessment and awareness
• Strategies in dealing with different behavioural types
• Challenges of different behavioural types
• Build instant rapport – finding commonality and building relationships
• Pacing and leading
• Non-verbal skills in building rapport
• 8 strategies for effective communication
• Understanding People
• Express your self clearly
• Speak up appropriately
• Feedback and feed-forward
• Influence others, not change them
• Surface and confront conflicts
• No man is an island
• If one strategy does not work, try ANYTHING else
• The secrets of a people magnet – Emotional Quotient
• Exploring the basics of EQ
• EQ vs. IQ
• The EQ inventory
• The EQ ammunition of people skills
• Handling difficult people and managing conflict situations
• Self management in difficult situations
• DIFFICULT ways of untangling sticky situations