Event Information: OFFICE MANAGEMENT AND TELEPHONE SKILLS
This workshop shares with participants the strategies and skill set that the office administrator and clerical support staff need at the workplace. It is highly interactive presentation, role plays and video clip analysis.
Program Outline:
Office Management Skills
Adapting to the Changing Office Environment
Top 5 Tips to become a Successful Office Professional
Office Management – Improving Work System
Paper Management Skills
Be an Effective and Efficient Office Administrator
Problem Solving Skills for Office Management
EQ and People Management Skills
Managing Meetings Effectively
Professional Telephone Skills
Work Challenges for Receptionists and Call Personnel
Overcoming Common Problems in Handling Telephone Conversations
Understanding Elements of Professional Telephone Etiquette
Making Calls, Receiving and Transferring Calls
Putting Callers on Hold and Taking Messages
Stress Management Techniques for Call Personnel
Managing Difficult Callers Professionally
Methodology
This workshop adopts an Experiential Learning & Sharing Approach, conducted through Short Lectures, Games, Activities, Role Plays, Video Analysis, Case Studies and Group Discussion
Targeted Audience
Secretaries, Office administrative and support staff, administrative assistants and clerical staff.
Trainer/Speaker Profile:
Miss Cheryl Siew is a Business Development Manager and Full Time Trainer. She has varied work experience in both the Private and Public Sectors, in the I.T, Banking and Education Industry.
Cheryl is pleasant, fun and well liked by her participants. She specializes in Telephone Techniques, Secretarial Skills, Customer Service and Communication workshops. Cheryl holds a BSc in Business Administration (2nd Upper Honours) from the University of Wales, UK.
Details:
Date :
18th June 2008, (Wednesday)
Time :
9am - 5pm
Fee :
SMa Member S$ 350 / Non-SMa Member S$ 390
Venue :
SMa City Campus, 410 North Bridge Road, Singapore 188726
*Subject to change
